{"id":29303,"date":"2025-12-02T18:50:58","date_gmt":"2025-12-02T18:50:58","guid":{"rendered":"https:\/\/negocios.fiberlux.pe\/landings\/contrata-fiberlux-negocios\/?page_id=29303"},"modified":"2025-12-19T09:40:52","modified_gmt":"2025-12-19T09:40:52","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/negocios.fiberlux.pe\/landings\/contrata-fiberlux-negocios\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29303\" class=\"elementor elementor-29303\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-e701a01 e-flex e-con-boxed e-con e-parent\" data-id=\"e701a01\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2479ef5 wd-cf7 elementor-widget elementor-widget-wd_contact_form_7\" data-id=\"2479ef5\" data-element_type=\"widget\" data-widget_type=\"wd_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f29302-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"29302\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/landings\/contrata-fiberlux-negocios\/wp-json\/wp\/v2\/pages\/29303#wpcf7-f29302-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"29302\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f29302-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<h3>1. Identificaci\u00f3n del consumidor\n<\/h3>\n<div class=\"fila\">\n\t<div class=\"col\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombre\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"fila\">\n\t<div class=\"col\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-documento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-documento\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"DNI\">DNI<\/option><option value=\"Carn\u00e9 de extranjer\u00eda\">Carn\u00e9 de extranjer\u00eda<\/option><option value=\"RUC\">RUC<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"numero-documento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nro. de Documento\" value=\"\" type=\"text\" name=\"numero-documento\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Correo electr\u00f3nico\" value=\"\" type=\"email\" name=\"correo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"fila\">\n\t<div class=\"col\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<h3>2. Identificaci\u00f3n del bien contratado\n<\/h3>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"radio-286\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-286\" value=\"Producto\" \/><span class=\"wpcf7-list-item-label\">Producto<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-286\" value=\"Servicio\" \/><span class=\"wpcf7-list-item-label\">Servicio<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<div class=\"fila\">\n\t<div class=\"col\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"monto-reclamo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Monto del reclamo\" value=\"\" type=\"text\" name=\"monto-reclamo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<h3>3. Detalle de reclamaci\u00f3n o pedido\n<\/h3>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"radio-131\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-131\" value=\"Reclamo\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-131\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p>Disconformidad relacionada a los productos o servicios\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"detalle\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Detalle\" name=\"detalle\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"pedido\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pedido\" name=\"pedido\"><\/textarea><\/span>\n<\/p>\n<p>Puedes adjuntar evidencia:\n<\/p>\n<p><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file-982\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-982\" \/><\/span>\n<\/p>\n<p><br \/>\nM\u00e1ximo cinco documentos que no superen 10 Mb en total.\n<\/p>\n<h3>4. Observaciones y acciones adoptadas por el proveedor\n<\/h3>\n<p>* La respuesta de este reclamo o queja se enviar\u00e1 a trav\u00e9s del mail indicado.\n<\/p>\n<p>* La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.\n<\/p>\n<p>* La formulaci\u00f3n de la queja no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.\n<\/p>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"correlativo_lr\" \/>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Identificaci\u00f3n del consumidor &#8212;Por favor, elige una opci\u00f3n&#8212;DNICarn\u00e9 de extranjer\u00edaPasaporte 2. Identificaci\u00f3n del bien contratado ProductoServicio 3. Detalle de<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-29303","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/negocios.fiberlux.pe\/landings\/contrata-fiberlux-negocios\/wp-json\/wp\/v2\/pages\/29303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/negocios.fiberlux.pe\/landings\/contrata-fiberlux-negocios\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/negocios.fiberlux.pe\/landings\/contrata-fiberlux-negocios\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/negocios.fiberlux.pe\/landings\/contrata-fiberlux-negocios\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/negocios.fiberlux.pe\/landings\/contrata-fiberlux-negocios\/wp-json\/wp\/v2\/comments?post=29303"}],"version-history":[{"count":4,"href":"https:\/\/negocios.fiberlux.pe\/landings\/contrata-fiberlux-negocios\/wp-json\/wp\/v2\/pages\/29303\/revisions"}],"predecessor-version":[{"id":29307,"href":"https:\/\/negocios.fiberlux.pe\/landings\/contrata-fiberlux-negocios\/wp-json\/wp\/v2\/pages\/29303\/revisions\/29307"}],"wp:attachment":[{"href":"https:\/\/negocios.fiberlux.pe\/landings\/contrata-fiberlux-negocios\/wp-json\/wp\/v2\/media?parent=29303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}